Fuel price guarantee
Your trip price won’t change if fuel prices rise. We’ll cover any fuel surcharges ourselves.
Travel without risk: Worry-free bookings with journaway
Four promises for your trip
The world is changing, but our desire to explore it remains. That’s exactly why journaway is here, so you can book without worry and travel without hassle. We've made four promises for every booking – not as extras, but as standard.
24/7 support
You can reach us personally by phone during your trip – day or night.
Safe flight routes
None of our flights have layovers in the Gulf region. Instead, renowned airlines will fly you safely to your destination.
Money back if advised against travel
If the FCDO advises against travel to your destination after booking, you’ll get 100% of your money back.
No layovers in the Middle East
Our renowned partner airlines fly to Asia via alternative connections and give the Gulf region a wide berth. So, you can plan and book your trip as usual.
Fuel price guarantee
Your trip price is fixed the moment you book. Tour operators are legally allowed to apply a surcharge after booking if fuel costs rise. Other providers pass on these costs to customers, but at journaway, we cover the difference ourselves. Whatever happens to fuel costs, your trip price won’t change – no surcharges, no recalculations. So, you can book when the price is right and be safe in the knowledge that it’ll stay that way.
Safe flight routes
Flights are an integral part of every journaway trip – and safe routes even more so. We’ve completely removed all flights with layovers in the Gulf region from our trips. Instead, one of our renowned partner airlines will fly you to your destination via a safe route, for example via Singapore or Hong Kong. When booking, simply browse all the possible flights at a glance and choose your preferred connection with just one click.
Money back if advised against travel
We don’t offer trips to unsafe countries as a matter of principle. And if the FCDO advises against travel to your destination for your travel dates after booking, you’ll get a full refund – no deductions, no discussion. We constantly monitor travel safety and react fast, so you don’t have to.
Personally available 24/7
Whether you’re yet to take off, on the way or travelling back, our support team can always be reached by phone, WhatsApp and email. And you can contact us during your trip via our hotline at any time – real people who know all the details of your trip and can immediately help, whatever time or day.
Free cancellation
Plans can change, and that’s no problem. With our Flex price, you can cancel your trip for free up to eight weeks before departure – no reason needed, no hidden fees. Simply select our Flex price when booking and retain maximum freedom.
